FREQUENTLY ASKED QUESTIONS
Q: What payment options and terms are available at Primary Arms Wholesale?
A: Primary Arms LLC. accepts Visa, MasterCard, Discover and American Express.
Q: Is there a minimum order policy at Primary Arms Wholesale?
A: Primary Arms Wholesale does not have a minimum order requirement.
Q: I forgot my password to enter the dealer site. Who do I contact to access this information quickly?
A:Click here or the “Forgot Password?” link located in the top banner on the home page.
Q: If I am not a FFL dealer and sell only accessories, can I still purchase product from the Primary Arms Wholesale site?
A: YES, you may purchase these accessories through the Primary Arms Wholesale website.
Q: How do I return a product?
A: You must receive a return authorization number for all returns. For more information please Click here
Q: How do I request bulk order quote?
A:Click here or the “Bulk Order Request Form” link located at the bottom of the home page
Q: How much will it cost to ship my order?
A: All orders ship from our facility in Houston, TX and we do the best we can to pass the best rates we can achieve on to you.
Q: How do I track my order? Where is my tracking number?
A: Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings. For registered users, order information, including tracking information, can be found by logging in with your user name and password and viewing your purchase history.
Q: How do I change quantities or cancel an item in my order?
A: Please call or e-mail your Wholesale representative AS SOON AS POSSIBLE for any questions about changing or canceling your order. Understand that many orders are charged, packaged and shipped very quickly. We are available Monday through Friday, 8AM to 5PM Outside of business hours, please email us at firstname.lastname@example.org we will address changes first thing in the morning.
Q: I received the wrong product.
A: If you feel that you have received the wrong product, please contact customer service at 713-570-1911 or email us at email@example.com 72 hours of receiving the product.
Q: An item is missing from my shipment.
A: Call us, email us, bang on our front door!!! We want to get this fixed right away. Please let us know your order number and the missing item. We are available Monday through Friday, 8AM to 5PM Central Time at 713-570-1911. Outside of business hours, please email us at firstname.lastname@example.org.
Q: My order never arrived.
A: First, check that your order has shipped from Primary Arms and that the carrier’s tracking number shows that it has been delivered, using the methods outlined above.
Shipping times and reliability vary greatly by carrier. We have found UPS and FedEx to have good tracking systems, and US Postal Service’s systems to be less reliable.
If your tracking number shows that your item has been delivered, but you did not get the package, we can only help further after you have contacted the carrier directly. For FedEx the number is 800-463-3339 and for UPS it is 800-742-5877. They are generally quite good at resolving these issues, but should they fail, give us a call. If USPS shows your item has been delivered and you did not receive the package, then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.
For UPS and FedEx: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.
For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.